Privacy Policy
This website is maintained and operated by expandmedico.com.br - Expand Médico Ltda.
The privacy policy and terms of use apply to all users who access our website.
The privacy of our website visitors is very important to us, and we are committed to protecting it. We collect and use some personal data belonging to those users who use this website. We act as the controller of this data in accordance with federal legislation and international information security standards.
Introduction
We provide this privacy policy, which contains important information about: Who should use this website; What data do we collect and what do we do with it; Your rights regarding your personal data and how to contact us.
This policy explains what we will do with your personal information and is intended to clarify to all interested parties the types of data we collect, the reasons for collection and how users of this site can manage or delete their personal information .
These terms were prepared in accordance with the General Law for the Protection of Personal Data (Law 13.709/18), the Marco Civil da Internet (Law 12.965/14) and the EU Regulation (n.2016/6790).
1 - Who should use this site
Our website should only be used by people over 18 years of age.
2 - Data we collect and reasons for collection
Our website collects and uses some personal data from visitors and users as follows:
2.1 - Personal data expressly provided by the user
We collect the following personal data that users provide us when using our website: Full Name; RG; CPF; Date of birth; Email address; Phone numbers; Contact messages; Delivery address;
The collection of this data takes place at the following times: When the user uses the contact form; When the user gets in touch through messaging apps, chats, phone calls, video calls or other means; When the user registers to receive newsletters, discounts and materials such as infographics, e-books, surveys, case studies and spreadsheets, among other content; When the user requests a quote or contract for a service; When the user schedules a meeting, consultation or demonstration of our products and services; When the user participates in studies, polls and surveys; When the user makes an online purchase.
The data provided by our users are collected for the following purposes: To budget or contract our services; To contact our customer service; To send informational materials and educational content; To communicate offers, advertisements and promotions; So that our employees can get in touch via email, phone, chat and text messages to do research and/or present products and services. To send invoices and payment reminders; To send messages relating to support or services, such as alerts, notifications and updates; To send reminders and notifications of meetings and events; For any and all purposes that the user authorizes us at the time of data collection; For account / profile creation on our platform; - To request an online transaction; To comply with our legal, regulatory and tax obligations.
2.2 - Personal behavioral data
When the user visits our website, a 'cookie' is inserted in their browser through the Google Analytics software, to identify how many times they visited our email address, how long they stayed on our website, from which city they accessed us and which pages they read and recommended, among others.
We collect the following personal data through cookies and other forms that users generate and/or provide to us when using our website: IP address; Geolocation and geographic location data; Keywords and search terms; Reference source, browser type and version; Visited pages, duration of each visit and visit history; Contextual data based on the browsing experience, such as the most frequent access dates and times, counting of clicks on links and buttons, number of material downloads, newsletter openings, among others; Data on transactions and payments made through the website.
The collection of this data takes place at the following times: When the user visits one of our pages; When you read and/or comment on one of our publications and posts; When you watch one of our videos online; When the user logs in and out of the site; When the user uses messaging or chat applications; When the user gets in touch by email, phone or form; When the user registers to receive newsletters, videos, spreadsheets, e-books, texts, infographics or any other content and materials; When the user clicks on links, buttons, ads, images and videos; When the user participates in online polls and surveys; When the user re-uploads or shares our pages and content; When the user requests a quote or contract for a service; When you have any type of interaction with our website; When the user makes an online purchase.
The data generated and/or provided by our users is collected for the following purposes: To ensure the security of the website; To detect unusual behavior and security breaches; To track where possible intrusion attempts come from; In order to comply with the legal determination of storage of access records, as provided for in art. 15 of the Civil Rights Framework for the Internet; To generate visitor and interaction statistics with our website; To develop new features on our website; To optimize and improve the site's navigation, usability and layout; To understand how users use our website and help them search for new solutions, courses, content, products and services; To carry out advertisements and communication aimed at the users' tastes and interests; To customize the experience of the user who visits our website; For any and all purposes that the user authorizes us at the time of data collection; To ensure the authenticity of transactions made on the website; To comply with our legal and regulatory obligations.
2.3 - Sensitive personal data
We do not collect sensitive data from our users, understood as those defined in arts. 11 et seq. of the General Personal Data Protection Law.
2.4 - Data on children and adolescents
This website does not collect data from children and teenagers.
2.5 - Cookies
Cookies are small text files that are automatically downloaded to your device when you access and browse a website. They serve, so that it is possible to identify devices, activities and user preferences.
Cookies do not allow any files or information to be extracted from the user's hard drive. It is not possible that, through cookies, it is possible to access personal information that did not come from the user or the way in which he uses the resources and functionalities of the website.
Disabling cookies that can be disabled may harm the user experience, as information used to personalize it will no longer be used.
a) Site Cookies
Website cookies are those sent to the user's computer or device exclusively by the website. The information collected through these cookies is used to improve and personalize the user experience, and some cookies may, for example, be used to remember user preferences and choices, as well as to offer personalized content.
b) Third Party Cookies
Some of our partners may set cookies on the devices of users who access our website. These cookies, in general, are intended to enable our partners to offer their content and services to the user who accesses our website in a personalized way, by obtaining navigation data extracted from their interaction with the website.
The user can obtain more information about third-party cookies and how the data obtained from them are processed, in addition to having access to the description of the cookies used and their characteristics, by accessing the following links:
Google Analytics: https://developers.google.com/analytics/devguides/collection/gajs/cookie-usage;
Facebook Pixel: https://pt-br.facebook.com/business/help/471978536642445?id=1205376682832142
c) Cookie Management
The user may object to the registration of cookies by the website, simply by disabling this option in their own browser. More information on how to do this in some of the main browsers used today can be accessed from the following links:
Internet Explorer: https://support.microsoft.com/en-us/topic/delete-e-gerenciar-cookies-168dab11-0753-043d-7c16-ede5947fc64d
Safari: https://support.apple.com/en-us/guide/safari/sfri11471/mac
Google Chrome: https://support.google.com/chrome/answer/95647
Mozilla Firefox:
Opera: https://www.opera.com/en/secure-private-browser
The user may also object to the use of cookies by the website, by simply disabling them the moment they start using the website for the first time, by clicking on the cookies warning and then disabling this option in their browser, to ensure that logging of cookies has been disabled.
As soon as the user enters the site for the first time, the user will have the option to block or allow the use of cookies, simply by selecting the corresponding option in the dialog box (cookie warning) which is automatically loaded as soon as our page is accessed.
Disabling cookies, however, can affect the availability of some tools and features of the website, compromising their correct and expected functioning. Another possible consequence is the removal of user preferences that were eventually saved, damaging your browsing experience.
Disabling all cookies, however, will not be possible, as some of them are essential for the site to function properly.
3 - Data Sharing with Third Parties
Data collected through this website may be shared with the following companies, applications and/or tools: We share some data with Google and other analytics tools to perform analysis and generate reports; We may share data with tools for building web pages, online forms and sending newsletters via email; Partner companies or contractors to provide outsourced services such as marketing agencies, management software, automation applications, audits and/or payment processors; Competent judicial, administrative or governmental authorities, whenever there is a legal determination, application, requisition or court order;
This data is shared for the following reasons and for the following purposes: So that users can receive personalized browsing experience, product offers and services, according to their interests; We may share data with partner companies that provide marketing, payment and data processing services or applications for the purpose of enabling payments, audits, research, studies, analysis, creating custom content, advertising campaigns, automating tasks and/or improving the our service; For any and all purposes that the user authorizes us at the time of data collection;
In addition to the situations reported here, we may share data with third parties to comply with any legal, technical or regulatory requirement. In the case of information to be shared in compliance with a request from a public authority, it will always be carried out by court order, as defined by Law.
In any case, the sharing of personal data will comply with all applicable laws and rules, always seeking to ensure the security of our users' data, observing technical standards and good information security practices.
By continuing to use this site, you authorize us to share your data.
This website may operate together with other companies in a wide range of activities in conjunction with advertisers, sponsors, suppliers and business partners, online and offline, in addition to dissemination, advertising and performance analysis tools.
We reserve the right to share your information, including location, registration and interests data, with our partners, advertisers, suppliers and service providers, whenever possible, anonymously, in order to preserve your privacy. By means of this document, you expressly authorize such shares to us.
This website allows other companies and ad networks to advertise on our platform through different technologies. Therefore, you may eventually directly receive advertisements, content and links displayed in a personalized way, according to your interests and behaviors on our platform, online social networks or other services with which you interact. To this end, data may be shared between us and these other companies, primarily unique identifiers, IP addresses, cookies and javascript code, which can be used to measure the effectiveness of online advertising. Through this document, you expressly authorize us to share your data.
We are not responsible for the acts, advertisements and content generated by our business partners and ad networks, and this Policy does not apply to them, as we do not control them.
All your data, information and contents can be considered active in the case of the negotiations in which we take part. Therefore, we reserve the right to include your data among the company's assets if it is sold, acquired or merged with another. By means of this Policy you agree and are aware of this possibility.
4 - How long are your personal data stored
Personal data collected through the website are stored and used for the period of time that is necessary to achieve the purposes listed in this document and that takes into account the rights of its holders, the rights of the website controller and applicable legal or regulatory provisions.
The minimum storage time is 6 months for behavioral data, according to Art. 15 of the Marco Civil da Internet and 5 years after the end of the relationship with the user for registration data, according to Art. 27 of the Consumer Defense Code .
Once the periods of storage of personal data have expired, they may be removed from our databases or anonymized, except in cases where there is a possibility and/or need for storage due to legal or regulatory provision.
If requested by the User, the data may be deleted before this deadline. However, it may happen that the data need to be kept for a longer period, for reasons of law, court order, fraud prevention (art. 11, II, "a" of the General Data Protection Law "LGPD", Law No. 13.709 /2018), credit protection (art. 7, X, LGPD) and other legitimate interests, in accordance with article 10 of the LGPD. After the term and legal requirement, they will be excluded using safe disposal methods, or used anonymously for statistical purposes.
We emphasize that the data may continue to be stored if there is any legal or regulatory justification, even if the purpose for which the data was collected and/or processed has been exhausted.
Data is stored continuously as long as the user has an active account on our website and/or continues to use, browse, interact, communicate and maintain some type of relationship or contact with us. Once the treatment and/or relationship with the user is completed, subject to the provisions of this section, the data is deleted or anonymized.
5 - Legal basis for the processing of personal data
We process the personal data of our users on the following legal grounds, which justify the processing of data:
5.1 - Non-sensitive personal data.
With the consent of the holder of the personal data; for compliance with a legal or regulatory obligation by the controller; for the regular exercise of rights in judicial, administrative or arbitration proceedings; for the execution of a contract or preliminary procedures related to a contract to which the holder is a party, at the request of the holder of the personal data; for credit protection; when necessary to meet the legitimate interests of the controller or third party; To protect the life or physical integrity of the owner or third party.
5.2 - Data on children and adolescents.
The processing of data from children and adolescents is based on the consent of at least one of their parents or guardians. - Personal data of children may be collected without the consent mentioned in the previous paragraph when collection is necessary to contact the parents or legal guardian, used only once and without storage, or for their protection.
5.3 - Holder's Consent.
By using this website, requesting services and/or providing personal information, the user is consenting to this privacy policy.
Certain operations for processing personal data carried out on our website will depend on the prior agreement of the user, who must express it freely, informed and unequivocally.
The user, when visiting this website, contacting, registering and/or interacting with us in any way, expresses knowledge of this policy and can exercise their rights to cancel their registration, update their personal data and guarantee the veracity of the information made available by it.
The user may revoke his consent at any time and request the deletion of his data, and, if there is no legal hypothesis that allows or requires the storage of data, the data provided with consent will be deleted.
5.4 - Compliance with a legal or regulatory obligation by the controller.
Some personal data processing operations, especially data storage, will be carried out so that we can comply with obligations provided for by law or other regulatory provisions applicable to our activities.
5.5 - Contract execution.
For the execution of a purchase and sale contract or provision of services, eventually signed between the website and the user, other data related and/or necessary for its execution may be collected and stored, including the content of any communications with the user.
6 - User rights
The website user has the following rights, granted by the General Law for the Protection of Personal Data: Confirmation of the existence of processing; Access to data; Correction of incomplete, inaccurate or outdated data; Anonymization, blocking or deletion of unnecessary, excessive or processed data in violation of the law; Data portability to another service or product provider, upon express request, in accordance with the regulations of the national authority, observing commercial and industrial secrets; Elimination of personal data processed with the consent of the holder, except in cases provided for by law; Information on public and private entities with which the controller shared data; Information about the possibility of not providing consent and about the consequences of denial; revocation of consent.
It is important to highlight that, under the terms of the LGPD, there is no right to delete data processed on the basis of legal bases other than consent, unless the data is unnecessary, excessive or processed in disagreement with the law.
6.1 - How the holder can exercise their rights
The holders of personal data processed by us will be able to exercise their rights through the form provided in the following way:
https://www.expandmedico.com.br/contact
Alternatively, if desired, the holder can send an email to the following address:
attendance@expandmedico.com.br
The holders of personal data processed by us may exercise their rights by sending a message to our Personal Data Protection Officer, whether by email, form or correspondence. The required information is in the "How to contact us" section of this Privacy Policy.
To ensure that the user who intends to exercise their rights is, in fact, the owner of the personal data that are the object of the request, we may request documents or other information that can help in their correct identification, in order to safeguard our rights and the rights of third parties. This will only be done, however, if absolutely necessary, and the applicant will receive all related information.
7 - Security measures in the processing of personal data
We employ technical and administrative measures capable of protecting personal data from unauthorized access and from situations of destruction, loss, loss or alteration of this data.
The measures we use take into account the nature of the data, the context and purpose of the processing, the risks that a possible violation would generate for the rights and freedoms of the user, international safety standards such as ISO 27001 and the standards currently used by companies similar to ours.
Among the security measures adopted by us, we highlight the following:
Even if we do everything in our power to avoid security incidents, it is possible that there may be a problem caused exclusively by a third party, such as in the case of hacker or cracker attacks, or even in cases of the sole responsibility of the user, which occurs , for example, when he himself transfers his data to a third party. Thus, although we are, in general, responsible for the personal data we process, we disclaim responsibility in the event of an exceptional situation such as these, over which we have no control.
In any case, in the event of any type of security incident that could generate relevant risk or damage to any of our users, we will communicate those affected to the National Data Protection Authority about what happened, in accordance with the provisions of the Law.
8 - Access to the website
The user declares that he is aware that his login and password are for personal use and not transferable and that he must keep it confidential and in a secure environment. When accessing our website/application, the user must not use someone else's login and password as their own or give it to someone else, so that they can use it.
9 - Changes to this policy
The present version of this Privacy Policy was last updated on April 6, 2021.
We reserve the right to modify the privacy policy at any time, especially to adapt them to changes made to our website, either by making new features available, or by canceling or modifying existing ones.
Whenever there is a change, our users will be notified of the change.
10 - How to contact us
To clarify any doubts about this Privacy Policy or about the personal data we handle, contact our Personal Data Protection Officer, through the channel below:
E-mail: service @expandmedico.com.br